BlackBerry News

How to remove the encoding options when composing a new email message
How to remove the encoding options when composing a new email message BlackBerry® Enterprise Server for Microsoft® Exchange BlackBerry® Enterprise Server for IBM® Lotus® Domino® When composing a new email message, you may see an option to

"Certificate not trusted" warning received during activation of Android device on a Universal Device Service
Certificate not trusted warning received during activation of Android device on a Universal Device Service Universal Device Service 6.0.0.56 Android iOS During the activation on an Android device on a Universal Device Service a warning is

Images are not displayed when browsing via BlackBerry Mobile Data System Connection Service routing through a HTTP proxy
Images are not displayed when browsing via BlackBerry Mobile Data System Connection Service routing through a HTTP proxy BlackBerry® Enterprise Server 5.0 SP3 MR6 to MR7 BlackBerry® Device Software 4.6 to 5.0 DT 2970171 A BlackBerry®

How to remove a software configuration in the BlackBerry Administration Service console
How to remove a software configuration in the BlackBerry Administration Service console BlackBerry® Enterprise Server 5.0 to 5.0 SP3 To remove a software configuration in the BlackBerry® Administration Service console, do the following:

How to block incoming or outgoing SMS, MMS, PIN, BlackBerry Internet Service or enterprise instant messaging
How to block incoming or outgoing SMS, MMS, PIN, BlackBerry Internet Service or enterprise instant messaging BlackBerry® Enterprise Server 4.1 SP7 to 5.0 SP3 BlackBerry Internet Service To block incoming Short Message Service (SMS) ,

Transfer backup files from one BlackBerry smartphone to another using the backup and restore tool
Transfer backup files from one BlackBerry smartphone to another using the backup and restore tool BlackBerry® Desktop Software Perform the following steps to transfer backup files from one BlackBerry® smartphone to another: For BlackBerry®

BlackBerry smartphone does not turn on and the LED flashes
BlackBerry smartphone does not turn on and the LED flashes BlackBerry® smartphones The BlackBerry smartphone does not turn on, and the BlackBerry smartphone light-emitting diode (LED) flashes twice, pauses, and then repeats. This behavior

How to move from a Microsoft SQL Server Desktop Engine (MSDE) database to a Microsoft SQL Server database
How to move from a Microsoft SQL Server Desktop Engine (MSDE) database to a Microsoft SQL Server database BlackBerry® Enterprise Server version 3.6 to 5.0 SP3 Microsoft® SQL Server® 2000 and 2005 Microsoft® SQL Server® Desktop Engine To

Unable to select or edit the BlackBerry smartphone user's email settings from the BlackBerry Administration Service
Unable to select or edit the BlackBerry smartphone user's email settings from the BlackBerry Administration Service BlackBerry® Enterprise Server 5.0 and 5.0 SP3 DT 187841 While trying to change the email settings for a BlackBerry®

What is BlackBerry Protect?
What is BlackBerry Protect? BlackBerry® Protect What is BlackBerry® Protect? BlackBerry Protect provides a convenient way to wirelessly backup and restore BlackBerry® smartphone data as well as features to help find a lost or stolen

"The username or password is not correct" attempting to log in to BlackBerry Administration Service when running a 2008 domain forest
The username or password is not correct attempting to log in to BlackBerry Administration Service when running a 2008 domain forest BlackBerry® Enterprise Server 5.0 SP3 for Microsoft® Exchange BlackBerry® Enterprise Server Express 5.0 SP3

No reinstall button available in App World once an app is deleted from the BlackBerry smartphone
No reinstall button available in App World once an app is deleted from the BlackBerry smartphone BlackBerry App World™ for BlackBerry® smartphones DT 2036113 Applications uninstalled outside of the BlackBerry App World™ client do not

"java.nio.channels.UnresolvedAddressException" error displays on the BlackBerry smartphone when using the Browser to access a secure web site
java.nio.channels.UnresolvedAddressException error displays on the BlackBerry smartphone when using the Browser to access a secure web site BlackBerry® Enterprise Server 5.0 SP2 to 5.0 SP3 BlackBerry smartphones DT 722836 DT 796328 DT

When an incoming call is received during an outgoing call the audio ceases to function
When an incoming call is received during an outgoing call the audio ceases to function BlackBerry® Bold™ 9930 BlackBerry® Torch™ 9850 BlackBerry® Device Software 7.1.0.163 to 7.1.0.378 DT 3557198 When an incoming call is received while on

Compatibility with clustered Microsoft Exchange Servers
Compatibility with clustered Microsoft Exchange Servers BlackBerry® Enterprise Server 4.1 SP4 to 5.0 SP3 Microsoft® Exchange Server 2007 A Microsoft Exchange server cluster is a collection of individual computers that each run the Microsoft

How to force the detection of the BlackBerry smartphone using Application Loader
How to force the detection of the BlackBerry smartphone using Application Loader BlackBerry® Desktop Manager 4.5 to 6.1 To force the detection of the BlackBerry® smartphone using the application loader tool, complete the following steps:

No Link for BlackBerry Web Desktop within Microsoft Office 365 Portal.
No Link for BlackBerry Web Desktop within Microsoft Office 365 Portal. Microsoft® Office 365 Portal BlackBerry® Cloud Services There is no link for Microsoft Office 365 users to access the BlackBerry Web Desktop within the Microsoft Office

BlackBerry messaging agent terminates while processing "MORE" request
BlackBerry messaging agent terminates while processing MORE request BlackBerry® Enterprise Server 4.1 SP6 for IBM® Lotus® Domino® DT 279712 While processing MORE request, BlackBerry messaging agent terminates unexpectedly. The following

How to create and administer a T-Mobile BlackBerry Internet Service account
How to create and administer a T-Mobile BlackBerry Internet Service account BlackBerry® Internet Service T-Mobile® wireless network A BlackBerry® Internet Service account can be set up from a web browser or on the BlackBerry® smartphone. To

How to configure the activation email sent out by Universal Device Service
How to configure the activation email sent out by Universal Device Service Universal Device Service The following steps can be followed to configure the activation email that users receive when added to the Universal Device Service. From

"General Failure" Red X message received when sending an email message from an integrated Hotmail MSN or Live.com email address
General Failure Red X message received when sending an email message from an integrated Hotmail MSN or Live.com email address BlackBerry® Internet Service Windows Live™ Hotmail® Windows Live™ MSN® Sending a new email message, replying

"JVM error 545" appears on the BlackBerry smartphone
JVM error 545 appears on the BlackBerry smartphone BlackBerry® Device Software The BlackBerry smartphone stops responding and the following error message appears: JVM error 545 The BlackBerry smartphone encountered a Java® Virtual Machine

BlackBerry smartphone database list
BlackBerry smartphone database list BlackBerry® smartphones The following table outlines the information stored in databases on the BlackBerry® smartphone: Database Functionality Address Book - All Reflects the total number of add up

"BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies." when attempting to update the applications on the BlackBerry smartphone
BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies. when attempting to update the applications on the BlackBerry

"Failed to retrieve the server DN" appears in the MAGT log with "Error 5305" and BlackBerry Messaging Agent will not start
Failed to retrieve the server DN appears in the MAGT log with Error 5305 and BlackBerry Messaging Agent will not start BlackBerry® Enterprise Server for Microsoft® Exchange 3.6 to 5.0 SP3 BlackBerry® Enterprise Server Express 5.0 SP1 to 5.0

No mail flow or mail delays are experienced due to network delays or IBM Lotus Domino mail server performance issues
No mail flow or mail delays are experienced due to network delays or IBM Lotus Domino mail server performance issues BlackBerry® Enterprise Server 5.0 SP3 for IBM® Lotus® Domino® In some cases when the BlackBerry Enterprise Server

"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Unable to login to your BlackBerry ID account or Unable to update your BlackBerry ID account information error occurs on a BlackBerry smartphone running BlackBerry 7 BlackBerry® App World™ for BlackBerry® smartphones BlackBerry® ID

Unable to synchronise calendar appointments created in Microsoft Outlook to the BlackBerry smartphone
Unable to synchronise calendar appointments created in Microsoft Outlook to the BlackBerry smartphone BlackBerry® Enterprise Server Express for Microsoft Exchange 5.0 SP3 Microsoft® Outlook® Newly created calendar appointments are not being

How to use the GWItemInfo tool to gather information on Novell GroupWise items
How to use the GWItemInfo tool to gather information on Novell GroupWise items BlackBerry® Enterprise Server 4.1 SP6, 5.0 SP1 for Novell® GroupWise® GWItemInfo 4.1.6 GWItemInfo is a support tool that is used to investigate and diagnose

Changing the service provider or network
Changing the service provider or network BlackBerry® Internet Service If a decision is made to change service providers or networks, keep the following information in mind. Preserve Data Back up all data before changing service providers,

Managing location data being sent to ad networks from applications installed on a BlackBerry smartphone
Managing location data being sent to ad networks from applications installed on a BlackBerry smartphone BlackBerry® 6 to BlackBerry® 7.1 Advertising Service If a third-party application that uses Advertising Service is running, there may

Supporting BlackBerry Desktop Manager in an IBM Lotus Domino Environment
Supporting BlackBerry Desktop Manager in an IBM Lotus Domino Environment BlackBerry® Desktop Manager IBM® Lotus® Domino® IBM® Lotus Notes® BlackBerry Desktop Manager is not functioning as expected in the IBM Lotus Domino environment such as

The BlackBerry PlayBook tablet is unable to charge when powered off
The BlackBerry PlayBook tablet is unable to charge when powered off BlackBerry® Playbook¬™ tablet BlackBerry® Tablet OS 1.0.1 to 2.0.1.358 The BlackBerry® PlayBook™ tablet requires software control in order to charge. This means the

"My Number - Unknown" appears instead of the user's number on the BlackBerry smartphone
My Number - Unknown appears instead of the user's number on the BlackBerry smartphone BlackBerry® smartphones When the phone application is opened on a BlackBerry smartphone, the phone number appears as My Number: Unknown. This may also

Network@etp messages are received in the email application and on the BlackBerry smartphone
Network@etp messages are received in the email application and on the BlackBerry smartphone BlackBerry® smartphone The following network@etp message is received in the email application and on the BlackBerry smartphone: From:

How to change the BlackBerry smartphone associated with a BlackBerry Internet Service account
How to change the BlackBerry smartphone associated with a BlackBerry Internet Service account BlackBerry® Internet Service BlackBerry® 7 BlackBerry® 6 BlackBerry® Device Software 4.0 to 5.0 A BlackBerry® smartphone with a valid data plan is

How to use the Erase Data and Disable Handheld command
How to use the Erase Data and Disable Handheld command BlackBerry® Enterprise Server 4.0 to 5.0 SP3 The Erase Data and Disable Handheld command can be sent to a BlackBerry® smartphone over the wireless network to erase all data and disable

BlackBerry PlayBook Power - Battery charge and discharge characteristics
BlackBerry PlayBook Power - Battery charge and discharge characteristics BlackBerry® PlayBook™ Tablet OS 2.0 The BlackBerry® PlayBook™ may come to a power state where it is unable to power on; a Yellow LED may flash, the BlackBerry PlayBook

Abbreviations for BlackBerry Enterprise Server debug logs
Abbreviations for BlackBerry Enterprise Server debug logs BlackBerry® Enterprise Server 4.0 to 5.0 Abbreviation Debug Log Name ACNV BlackBerry® Attachment Service attachment conversion ALRT BlackBerry Enterprise Server Alert Tool APP

What is the BBM Music Virtual Preload for AT&T BlackBerry smartphones?
What is the BBM Music Virtual Preload for AT&T BlackBerry smartphones? BBM™ Music for BlackBerry® smartphones BBM™ Music Virtual Preload is an icon that allows you to download BBM Music onto your AT&T® BlackBerry® smartphone. The icon will

BlackBerry Messenger contact list recovery
BlackBerry Messenger contact list recovery BlackBerry® Desktop Manager BlackBerry® Messenger version 6.2.0.44 The following outlines the multiple methods and order in which your BlackBerry® Messenger contact list is restored to your

"The request could not be completed" when attempting to delete an application in the BlackBerry Administration console
The request could not be completed when attempting to delete an application in the BlackBerry Administration console BlackBerry® Enterprise Server 5.0 for Microsoft® Exchange BlackBerry Enterprise Server 5.0 for IBM® Lotus® Domino® When

How to transfer a file using Bluetooth technology between two BlackBerry smartphones
How to transfer a file using Bluetooth technology between two BlackBerry smartphones BlackBerry® Device Software BlackBerry® smartphones BlackBerry® 6 To send and receive files between two BlackBerry® smartphones using Bluetooth® wireless

"The enablement process has not completed" error message appears when attempting to configure folder redirection settings within the BlackBerry Administration Service console
The enablement process has not completed error message appears when attempting to configure folder redirection settings within the BlackBerry Administration Service console BlackBerry® Enterprise Server for Microsoft® Exchange 5.0 to 5.0

Email messages forwarded to the BlackBerry Internet Service hosted email account are not being delivered to the BlackBerry smartphone
Email messages forwarded to the BlackBerry Internet Service hosted email account are not being delivered to the BlackBerry smartphone BlackBerry® Internet Service BlackBerry® smartphone Email messages are not being delivered or are being

How to change the payment method in BlackBerry App World for either the BlackBerry PlayBook or BlackBerry smartphone
How to change the payment method in BlackBerry App World for either the BlackBerry PlayBook or BlackBerry smartphone BlackBerry App World™ for BlackBerry® smartphones BlackBerry App World™ for BlackBerry® PlayBook™ BlackBerry® ID To change

"Message included an invalid address" shows in the message status when sending an email from a BlackBerry smartphone
Message included an invalid address shows in the message status when sending an email from a BlackBerry smartphone BlackBerry® Internet Service BlackBerry® smartphones An email message sent from the BlackBerry® smartphone appears in the

Users are prompted to install the ActiveX controls after logging into Web Desktop Manager
Users are prompted to install the ActiveX controls after logging into Web Desktop Manager BlackBerry® Enterprise Server 5.0 SP3 MR4 to MR6 DT 1168677 After upgrading the BlackBerry Administration Service 5.0 SP3 to MR4 through to MR6,

"DecryptDecompress() failed" is printed in the BlackBerry Dispatcher log
DecryptDecompress() failed is printed in the BlackBerry Dispatcher log BlackBerry® Enterprise Server The following log line is printed in the BlackBerry® Dispatcher (DISP) log file when decryption or decompression of a data stream failed to

"One or more error occurred. Users were not deleted" when attempting to delete a BlackBerry user within the BlackBerry Administration Service
One or more error occurred. Users were not deleted when attempting to delete a BlackBerry user within the BlackBerry Administration Service BlackBerry® Enterprise Server for Microsoft® Exchange 5.0 When deleting a BlackBerry® enabled user

Unable to complete the installation of BlackBerry Mobile Fusion
Unable to complete the installation of BlackBerry Mobile Fusion BlackBerry® Mobile Fusion Studio DT 3175456 If an installation of BlackBerry Mobile Fusion Studio is cancelled before being completed, subsequent attempts to install will not

Turning on Global Catalog referrals when mail delay occurs for BlackBerry smartphone users
Turning on Global Catalog referrals when mail delay occurs for BlackBerry smartphone users BlackBerry® Enterprise Server 4.1 to 5.0 SP3 Microsoft® Exchange Server 2003, 2007, 2010 BlackBerry® smartphone users experience messaging delays or

Non responsive worker threads on the BlackBerry Mailbox Agent due to high CPU usage
Non responsive worker threads on the BlackBerry Mailbox Agent due to high CPU usage BlackBerry® Enterprise Server for Microsoft® Exchange 5.0 SP3 DT 1112412 The BlackBerry® Enterprise Server CPU utilization is excessively high or spikes to

User status changes to a "**Running" state in the BlackBerry Manager
User status changes to a **Running state in the BlackBerry Manager BlackBerry® Enterprise Server 4.0 SP2 for Microsoft® Exchange BlackBerry® smartphone BlackBerry® Desktop Software SDR81641 A BlackBerry® smartphone user can send messages

Unable to integrate or validate a Google Mail account with BlackBerry Internet Service
Unable to integrate or validate a Google Mail account with BlackBerry Internet Service BlackBerry® Internet Service Google Mail™ The Google Mail™ account credentials have been configured correctly, however it cannot be integrated, validated

How to reload BlackBerry Device software and applications using BlackBerry Desktop Software
How to reload BlackBerry Device software and applications using BlackBerry Desktop Software BlackBerry® Desktop Software 4.5 to 7.0 BlackBerry® Device Software To use the application loader tool to install BlackBerry® Device Software,

Recommendation on the use of Triple DES or AES for BlackBerry transport layer encryption
Recommendation on the use of Triple DES or AES for BlackBerry transport layer encryption BlackBerry® Enterprise Server 4.0 to 5.0 BlackBerry® smartphones The BlackBerry® Enterprise Solution uses symmetric key cryptography to encrypt and

How to change the password for the BlackBerry administration account
How to change the password for the BlackBerry administration account BlackBerry® Enterprise Server After the password is changed in Microsoft® Active Directory®, log into each BlackBerry® service from the Windows® Services application and

BES Domino agent unable to start due to SQL "Invalid connection string attribute" error when Lotus Domino service is running with the Local System account.
BES Domino agent unable to start due to SQL Invalid connection string attribute error when Lotus Domino service is running with the Local System account. BlackBerry® Enterprise Server for IBM® Lotus® Domino® Microsoft® SQL Server® 2000,

Versions of the BlackBerry Enterprise Server for Microsoft Exchange
Versions of the BlackBerry Enterprise Server for Microsoft Exchange BlackBerry® Enterprise Server for Microsoft® Exchange The software version of the BlackBerry® Enterprise Server can be determined by checking the file versions of the

BlackBerry ID reset email is not being delivered to the associated mailbox
BlackBerry ID reset email is not being delivered to the associated mailbox BlackBerry® ID DT 2014149 When proceeding to reset the BlackBerry® ID password either through the web or from the device, the reset email may not be delivered to the

BlackBerry App World storefront users with PayPal setup as the payment method receive an email stating "Your preapproved payments plan is expiring soon"
BlackBerry App World storefront users with PayPal setup as the payment method receive an email stating Your preapproved payments plan is expiring soon BlackBerry App World™ for BlackBerry® smartphones BlackBerry App World™ for BlackBerry®

Placing a Restriction for Bedside Mode in the Clock Application
Placing a Restriction for Bedside Mode in the Clock Application BlackBerry Device Software 5.0. to 7.0 In the Clock Application the BlackBerry smartphone user has the option to choose the below combination of options: When Charging: Enter

How to reset the keystore password on a BlackBerry smartphone
How to reset the keystore password on a BlackBerry smartphone BlackBerry® smartphone To create a new keystore password, complete the following steps: Perform a backup of your BlackBerry® smartphone using the BlackBerry® Desktop Manager.

After restarting the BlackBerry Enterprise Server "302 error" is displayed and login to Enterprise Messenger client fails
After restarting the BlackBerry Enterprise Server 302 error is displayed and login to Enterprise Messenger client fails BlackBerry® Enterprise Server 4.1 for Microsoft® Exchange BlackBerry® Client for use with Microsoft® Office

"Could not launch camera application" error appears when opening the camera on the BlackBerry smartphone
Could not launch camera application error appears when opening the camera on the BlackBerry smartphone BlackBerry® smartphones with an integrated camera When trying to launch the camera application on the BlackBerry® smartphone, the

How to download the most recent versions of BlackBerry Device Software and BlackBerry Desktop Software
How to download the most recent versions of BlackBerry Device Software and BlackBerry Desktop Software BlackBerry® Desktop Software (Windows) BlackBerry® Device Software BlackBerry® Device Software is made available by the wireless service

Unable to restore the Password Keeper database
Unable to restore the Password Keeper database BlackBerry® smartphones The BlackBerry® smartphone user is unable to restore the Password Keeper database to the BlackBerry smartphone. The BlackBerry smartphone user clicks Advanced from the

How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone using BlackBerry 7
How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone using BlackBerry 7 BlackBerry® PlayBook™ tablet BlackBerry® ID BlackBerry® 7 When setting up the BlackBerry® PlayBook™ tablet, a BlackBerry® ID is

BlackBerry smartphone has no option for Internet Mail Account in Email Setup Application
BlackBerry smartphone has no option for Internet Mail Account in Email Setup Application BlackBerry® Internet Service BlackBerry® Device Software 5.0 BlackBerry® 6 BlackBerry® 7 When attempting to add an email account via the Email Setup

Unable to access Email Accounts from the BlackBerry smartphone
Unable to access Email Accounts from the BlackBerry smartphone BlackBerry® Torch™ 9860 BlackBerry® Device Software 7.1.0.267 BlackBerry® Bold™ 9900 BlackBerry® Device Software 7.1.0.284 DT 3819142 The Email Setup application fails to launch

How to clear the BlackBerry Browser cache
How to clear the BlackBerry Browser cache BlackBerry® Desktop Software BlackBerry Device Software 4.5 to BlackBerry 7 BlackBerry® Browser BlackBerry® Desktop Software 5.0 to 6.1 To force a request for a fresh web page from the Internet

What is a Temporary SRP for the BlackBerry Enterprise Server
What is a Temporary SRP for the BlackBerry Enterprise Server BlackBerry® Enterprise Server A temporary SRP (Server Routing Protocol Identifier for a BlackBerry® Enterprise Server) is different from a permanent one in the following ways:

How to move an icon on the BlackBerry smartphone
How to move an icon on the BlackBerry smartphone BlackBerry® smartphones A theme may be available on the BlackBerry® smartphone that changes how items such as programs, indicators, words, and icons appear. Themes with only a few icons on